Overview:
At SpyClue Data Recovery, we recently helped a client recover 100% of their important data from a non-detecting Lacie 4TB external hard drive. This case involved complex issues such as head damage and firmware corruption.
The drive, which contained a Seagate Barracuda Pro 4TB hard disk inside the Lacie casing, held high-value and confidential video footage recorded internationally. The client was referred to us by the store where the drive was purchased. Our Hyderabad-based cleanroom lab delivered a successful recovery within just two days.
The Problem:
The client had stored irreplaceable video content from an international shoot on their Lacie 4TB external hard drive. One day, the drive failed to be recognized by any system. Panicked and fearing data loss, the client sought professional help.
After visiting the purchase store, they were directed to SpyClue Data Recovery. Upon inspection, we found that the Seagate Barracuda Pro HDD inside had suffered read/write head failure along with firmware issues, making the drive completely inaccessible.
The SpyClue Data Recovery Solution:
Here’s how our experts approached and solved the issue:
- Head Replacement: The failed heads were replaced in our certified cleanroom using a compatible donor drive.
- Firmware Repair: Using PC-3000 data recovery tools, we fixed the corrupted firmware modules.
- Data Imaging: A full sector-by-sector image was created after stabilising the drive.
- Data Extraction: We prioritized the client’s most important folders for immediate recovery.
- Data Transfer: All recovered data was copied to a new external hard drive provided by the client.
Results:
- 100% of the client’s important and confidential video files were recovered.
- 99% of the total data from the 4TB drive was extracted successfully.
- Turnaround Time: 2 Days.
The client was extremely relieved and expressed deep gratitude for the quick and effective recovery.
Why Choose SpyClue Data Recovery?
- Expertise in complex data loss scenarios including physical damage and firmware corruption
- In-house cleanroom and PC-3000 technology
- Trusted by retail partners and recommended by customers
- Confidential and secure handling of sensitive files
- Fast turnaround time and transparent service process
Conclusion:
This case demonstrates SpyClue’s ability to handle even the most challenging data recovery situations involving head damage and firmware failure. If your Lacie or Seagate drive is not being detected, don’t delay-contact our expert team today for a free evaluation.